Items will be shipped within 2-3 weeks after your order is placed.

We appreciate your patience and hope you will enjoy your Non Sweet goods!

Domestic Shipping

We offer domestic shipping services through Canada Post. Delivery times vary, typically ranging from 4-10 business days depending on the destination of your package.

International Shipping

We offer international shipping services through Canada Post. Delivery times can vary significantly, spanning from a few weeks to two months. Customers may also be subject to duty fees upon receiving their items. It's important to note that we cannot provide inaccurate customs information for orders due to tax, legal, and liability reasons. We kindly ask customers not to request misrepresentation of the value of their purchase or falsely declare it as a gift.

Please email merch@nonsweet.ca for store related questions or concerns. Our customer service can communicate in both English and French. Le service de la clientèle est disponible en français.

Tracking services are facilitated through Shippo. Should you have any inquiries regarding your shipment's tracking status, please refer to the provided tracking number.

While we strive to ensure the safe delivery of your orders, we regret to inform you that we cannot be held responsible for lost or stolen packages. Unfortunately, we will be unable to provide refunds for products or shipping costs. We advise contacting your local delivery service for any concerns regarding missing mail for further assistance.